FAQ

Do you use goat milk in all your products?

• Not all, but most of them!  Not all of our products require goat milk. As of 2022, all goat milk in products is powdered goat milk - This is now required by our hospitals and physicians to keep ingredients even cleaner

Do you test on animals?

• No, but we use many of our products on our animals!

What's NOT in your products?

• No Parabens or BPA/Phthalates
• No Mineral Oil or Petrochemicals
• No Phthalates, Shellac or Plasticizers
• No Micronized Titanium Dioxide
• No Lead

What's in your products?

• Primarily:  Lanolin, Coconut Oil, Bees Wax, Aloe, Shea Butter, Cocoa Butter, Goat Milk, Honey, Neem Oil, Turmeric, Frankincense & Myrrh Oil

What is the shelf life of Bass Farms products?

• We guarantee a one year shelf life when kept out of extreme heat or extreme cold. Our products are made as naturally as possible, leaving out gluten, phthalates, petro chemicals, and parabens, & groups of chemicals commonly used as artificial preservatives

What do you use to color your products? 

• Bass Farms is always seeking to improve our skincare products, we use natural herbal powders to "color" our soaps & lotions, such as, Alfalfa, Beet Root, Paprika, Cocoa, Turmeric, Butterfly Pea, & Carrot Root powder
• Visit Ingredients

How long will it take to get my product?

• Bass Farms products are made to order
• Creating your Custom Order to Shipment can take up to 7-10 business days
• Holidays may take up to 3 full weeks to fulfill & ship (September - December) *ORDER EARLY!
• Please be mindful of "Cut off dates to receive products by Christmas Eve" - Follow on this site & social media for dates/notifications

We process hundreds of orders daily from both customers and retailers. Despite being a small family-run business with fewer than 10 employees, our team works seamlessly together. Our commitment is to keeping all production in-house to maintain exceptional quality control and offer competitive pricing for our customers.

Why are there no more gallon options available for product selection?

Supply & Demand. Gallon sizes have been eliminated in all products except Pet Shampoo for our dog groomers.

Why does shipping seem so high?

Shipping charges are based upon USPS & UPS fees & sometimes FedEx which calculate weight & distance. Shipping charges are subject to change without formal notice.

Do you sell products on your farm?

• No, our farm is our own family personal space and manufacturing facility
• There are several Retail Stores/Gift Shops/Salons/Hospitals/Boutiques and more that sell our products;  Find the ever-growing and constantly updated Retail Locations page for a list of businesses that sell our products
• No business offers every single product/scent
• The best place to order exactly what you want is on this website

Do you offer Bass Farms visits/tours?

No, our workshop is located on our private farm and homestead. Our top priority is crafting high-quality skincare products while keeping the workspace clean and free from potential contaminants. Honestly, we simply don’t have time for tours! Our farm is simple—nothing fancy, nothing to hide—but what truly matters is our production process. Maintaining a clean and consistent workflow is essential to ensuring the best products for our customers.

Who sells all of your products?

• Each retailer selects products and scents that best suit their business and clientele. Many of our retailers offer a very wide range of products and scent options:

• Salvage Sisters Antique Market;  Franklin, IN
• Me and My Sisters Flea Market;   Shelbyville, IN
• Gilley's Antique & Decorator Mall;  Plainfield, IN
  
• Community Cancer Center South;  Indianapolis, IN
• The Poppy Boutique;  Shelbyville, IN
• Belle Ame Salon - Indianapolis, IN
• Rustic Root Tea Room - Beech Grove, IN
• Hippie Chic Boutique (Logan Village Mall) - Noblesville, IN

 I think I can sell well, as an individual, can I sell Bass Farms?

• We only offer Wholesale Agreements to Retail Establishments/Shop Owners

My product looks funny, is something wrong with it?

• Certain liquid items will "settle" in the bottle ... Just shake it up!  We don't add any extra chemicals than needed to maintain the product
• Some products can "Separate" Just shake or stir!
• Natural products will darken over time, especially any product with Vanilla, Pumpkin, Charcoal, & Frankincense & Myrrh;  Not a worry at all, just a natural process
• Charcoal will settle at the bottom of the bottle will darken - Simply shake it up
• Any product with Vanilla in it will darken
• Any product with coffee grounds in it will darken
• Bar soaps will harden and darken over time;  As they harden they last longer
• Sometimes we change the formula a bit in a product; Only to make it even better!
• Sometimes we change the look of the labels, the containers, etc ... It's still us
• Oftentimes we are forced to change ingredient brands due to lack of availability, same quality, just different brand

Bass Farms, LLC Disclaimer and Product Statements
Product statements are for informational purposes only and have not been evaluated by the U.S. Food and Drug Administration. Our products are not intended to treat, cure, or prevent any disease or condition. No results are promised or guaranteed. No liability is taken by Bass Farms, LLC or its employees, or affiliates for any claims arising out of the misuse, non-use, over-use, inconsistent use, or otherwise of any Bass Farms LLC product.
Although great care and research went into creating the content, products and descriptions and the said benefits are alternative treatments and not meant to be used as a substitute for modern medical intervention, if needed.

I'm not happy with my product; I don't like the smell; I need to return it; It did not work for me; What do I do?

• If you receive a product that you simply are not happy with or the product is damaged, please review our Return Policy
• Bass Farms only accepts returns/refunds/exchanges for product purchased directly from Bass Farms' website
• ​If you purchased product from another retailer, contact the Retail Store where it was purchased and abide by the store's return policy
• We do not reimburse nor accept returns in situations where the product arrives to your heat index outside and melts; Please be conscious of your product being left outside from delivery services
• We do not "cold package" shipments, we let you know when your shipment is out for delivery so be on the look out!

Cart Checkout Issues? I'm getting an error message ...

• You may need to clear your browsing history and clear cache on your own browser. Relaunch your internet browser and begin the checkout process

I forgot to add Discount Code, can I get reimbursed?

• You will type in the discount/coupon code after you've filled your cart in the checkout process. Enter the code in the box and hit "Apply" to activate the coupon code
• As with any discount or coupon code if you forget to add it, or misapply it, we do not know that on our end
• Coupon Codes are only valid for the specific dates; We operate on Eastern Standard Time (EST)
• Coupon Codes are stated on social media, graphics, BassFarms.com home page, and/or special announcement on the website
• General Coupon Codes are valued for FREE SHIPPING
• Free Shipping Coupon Code orders typically ship via USPS Ground Advantage 
• Coupon Codes have a specific minimum dollar amount/order (before taxes)
• Bass Farms receives hundreds of automated orders daily, we cannot begin to go back and "fix" user errors

My Airline made me toss my carry-on products! What size to you offer for travel? 

• 2 oz sizes are offered in most of our products
• 4 oz is too big for carry-on; Simply pack in your checked luggage

• Bass Farms does not replace your "TSA tossed" products! (Yes, it's been requested!) 

  >>> TSA.gov/travel  <<<

My product was delivered/not delivered & possibly stolen off my property/mailbox

• Bass Farms, LLC, is not responsible for what happens on your personal or business property, even if stolen or damaged while on your property
• Once the product leaves Bass Farms, llc - The product/shipment becomes the responsibility of the shipping companies

What do I do if I feel my delivery has been stolen?

• Verify your shipping address; This will be on your original order confirmation email.
• Look for a notice of attempted delivery
• Look around your delivery location for your package
• See if someone else in the household or neighbor accepted the delivery
• Check your mailbox
• Contact USPS.com "Where is my Package?"  Enter your tracking number
• Alert your local post office or US Postal Inspector by submitting a vandalism complaint https://ehome.uspis.gov/mailtheft/vandalize.aspx online or by phone 877-876-2455
• File a police report
• Talk to your neighbors
• Most deliveries are now photographed by the deliverer, once your package arrives at your property, the products are no longer the responsibility of Bass Farms. We do not reimburse or re-order missing product delivery

My products arrived melted?

• If your delivery state is going through extreme temperatures, it's best to wait to order!
• Creams, Ointments, and Candles are the products that can truly become liquid
• We do not ship in "cold packs"
• We do not accept returns for these products
• We cannot guarantee any type of "melting state" as we do not know how long your delivery may sit outside of your delivery address

RETURN PROCEDURE

• Notification of returns must be completed within 30 days of shipment date from Bass Farms
• Contact us to notify of your reason to return the product & to request our Return Shipping address
  
• If product arrives damaged, please take pictures so we can document for shipping claims
• Please return any unused portion of the product in its original container
• Include your Name, Email Address, Shipping Address & Original Order Invoice
• Bass Farms is not responsible for return shipping charges
  
• Please allow a minimum of 2 weeks processing
• Refunds, if warranted, will be issued as a Digital Gift Card to be used on BassFarms.com in the amount of the product purchase price, excluding shipping fees

I'm concerned about my personal information being shared when I submit information 

• We will never ever share your personal/billing information with anyone or any business or anything unless you give us explicit permission
• If you post something on our Social Media pages, we cannot guarantee your privacy on our public business page
• Visit Terms & Privacy page

I hear there's a Discount Code for Triple B Hydrating Cream, I want to order some for my friend or family

• The discount coupon code must be requested by the patient via the Contact Us form
• This is a courtesy for the patient for Radiation Therapy/Chemotherapy preparation, duration treatment, and after treatment
• Why? We've had numerous requests for the discount that are not actually cancer patients; Again, this is a courtesy for those in immediate need. Bass Farms is very generous, and being taken advantage of that giving has forced us to operate this Discount Code in this manner
• Updated terms, 3/21/2025 The discount code is customer & email-specific with maximum order of 2, any size jars of BBB per order, valid for 2 uses, for 365 days. Best deal > Order 2, 8oz jars each order!
• If you're wanting to purchase for someone you love ... Simply order it and gift them - It's honestly not a lot out of your pocket for someone you're helping :)
• Or purchase a gift card and send to the patient

BassFarms.com DIGITAL GIFT CARDS

• Gift Cards are purchased from Bass Farms, LLC and issued via BassFarms.com email to the purchaser
• Redeemable only at BassFarms.com
• Gift Cards are digital, no actual "card" - Simply an email with a Special Gift Card "Discount Code" that you enter in Checkout (This email can be printed and saved - You can forward the Gift Card email to the one you wish to Gift
• Not redeemable at any Bass Farms Retailer Shop
• Gift Cards are not reloadable
• Gift Cards are non-refundable
• Gift Cards are not redeemable for cash
• Not responsible for lost, stolen, damaged or destroyed Gift Card
• Not responsible for any unused balance nor balance inquiries
• According to US Federal Gift Card Law - Gift Cards cannot expire for 5 years

 

Bass Farms is a proud member of Indiana Grown, a new generation of Hoosier Farmers

 

I have a question about my order - Contact orders@bassfarms.com

I'm struggling with the website - Contact robbin@bassfarms.com