Refund policy

Returns ... Purchased from this Site
Notification of returns my be completed within 30 days of shipment date from Bass Farms.  If 30 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange.  If you purchased a Bass Farms product from another Retail Establishment, you must contact THAT SHOP and abide by their return policy.  It may be our product, but it was purchased at their store! 

• To be eligible for a return, your item must be in the same condition that you received it.  It must also be in the original packaging; Unopened.
• If the product arrives damaged to you upon delivery, please take a photo so we can document for *USPS shipping claims
• To complete your return, we require a receipt/copy of your invoice
• Include your name and email address from original order invoice
• We do NOT refund a product simply because you don't like the scent you ordered
• Use the Contact Us form to Request a Return

Refunds (if applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 business days. Or be given a gift card in the amount of the paid product (-shipping)

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@bassfarms.com  *We do not exchange an item simply because you don't like the scent you ordered! 

Return Shipping
Once we've received your email request to return a product(s), we will send you the address to ship to, along with a Return Procedures Form to complete.

• You will be responsible for paying for your own shipping costs for returning your item. Shipping fees are non-refundable.

• You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.